Susan Black, Big4.com
July 1, 2010
A new book, Workforce of One: Revolutionizing Talent Management through Customization (Harvard Business Press, 2010) by two Accenture authors - David Smith, MD of the Accenture Talent & Organization Performance service line, and Susan M. Cantrell, fellow at the Accenture Institute for High Performance shows that employees are actively demanding “an individualized experience at work based on their own encounters with customization as consumers”
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