Thursday, July 08, 2010

Is Social Media Creating Customer Service Anarchy? BearingPoint Thinks Yes.

Rob Starr,
July 8, 2010

While most people are lauding the new move toward utilizing all the advantages that the Internet generation affords business, at least one consulting firm is saying the abundance of customer service contact points is confusing.

In other words, is too much social media just too much for business?

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